Hi! And welcome to the very first entry of our very first blog!
You know, when I was a little kid – just 5, 6 years old – I used to ride into the office with my grandpa, the founder of PCC, when the company was still in Mt. Vernon, NY.
I would draw, color, play with the calculator and the scale, keep the ladies in the office entertained – and sometimes they would even put me to work. At that time, all the invoicing and record keeping was, of course, done by hand. When a customer would pay for an item they bought, a lady would write down how much they paid and on what date – on a 6 x 9 inch, yellow-ish ledger card. Sometimes, these cards would pile up, and it was my job to re-file them alphabetically, because I was a pretty smart kid. And being a pretty smart kid, I would notice that, often, the numbers on the cards were pretty small: $16, $11, even $5.
So one day I asked my grandpa, “How come these numbers are so small. How do you make any money?” He told me, calmly and confidently, “You put the cards back in the file cabinet, yes?” I said yes. “And you see how many drawers are in the file cabinet, yes?” I said yes. “And you see how many file cabinets we have, yes?” Again, I said yes. And then he took me to a far corner in the warehouse, and showed me even more file cabinets. My little eyes got big.
“All of these file cabinets are filled with cards with small numbers,” he said. “If we only took customers who wanted big numbers, we wouldn’t have nearly as many cards, yes?”
I said yes. And I understood. And he understood, from the beginning, that the little customers are just as big as the big ones. And my mom has understood that, every day since taking over the company and moving it to Northern California in the mid-80s. And everyone who works in the office now understands it. So: we hope you will take full advantage of not only our vast inventory, our competitive pricing and our comprehensive customer service – we also hope you will take advantage of our understanding. Thanks for reading! Scott Lenz